Terms and Conditions



The use of the web site and/or the placing of an order, is subject to your acceptance of these Terms and Conditions. However, any statutory rights that you may have as a consumer remain unaffected.

1. DEFINITIONS

In these Terms and Conditions the following expressions are to be understood as defined below:

(a) 'the Company'/'we' shall mean Howard Handling; registered office: Unit 10-11 Bridgwater Court, Oldmixon Crescent, Weston-Super-Mare BS24 9AY, United Kingdom;

(b) 'the Buyer' shall mean the person, firm, company or organisation, the user of this web site, with whom the contract to sell the goods is made by the Company;

(c) 'the Products' means the articles, things or products or any of them described that are ordered by internet from the Company's website.

2. CONDITIONS

These conditions shall form the basis of the contract between the Company and the Buyer for the sale and purchase of products but shall not, in their application, affect the statutory rights of the Buyer in any way.

3. ACCEPTANCE OF ORDERS

We undertake to acknowledge receipt of the order without any due delay.

No order shall be binding on the Company unless and until it has been acknowledged and accepted electronically or otherwise in writing, by the Company.

Orders are accepted on the strict understanding that all liabilities of the Company to the Buyer shall be discharged on receipt by the Buyer of a satisfactory product made to specification.

Orders are accepted subject to the following terms and conditions which are deemed to be incorporated in all contracts of the Company to sell goods.

4. PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes:
- your name
- address
- telephone number
- e-mail address
- credit/ debit card details.

The information we hold will be accurate and up to date. You can check the information that we hold about you bye-mailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy, with English law.

If we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

We may use technology to track the general patterns of behaviour of visitors to our site.

If you have any questions or comments about privacy, please e-mail us.

5. PRICES

Prices, in GB £ Sterling, for each product in the Online Catalogue are correct at time of entering the information into the system. The total cost of individual items ordered from the catalogue will be made up as follows:

The price of the product is as shown in the on-line catalogue plus UK VAT (value added tax) of 17.5%. Delivery charges are included, unless otherwise stated.

6. PAYMENT

You may order and pay for your order in any of the following ways:

(a) online by using most major credit and debit cards: Mastercard, Visa, Switch, Solo, Delta, Barclaycard;

(b) by telephone, post, e-mail or fax, using a crossed cheque or banker's draft in GBP made payable to Howard Handling, or by postal- or money order.

7. TIME OF DELIVERY

Any delivery time referred to in any online quotation or acceptance by the Company shall be deemed to commence from the date of receipt by the Company of an official order electronically signed by the Buyer and accepted in writing or by electronic means by the Company.

If delivery is delayed by strikes, fires, accidents, defective materials or other causes beyond the reasonable control of the Company, a reasonable extension of time for delivery shall be granted to the Company by the Buyer.

8. SHORTAGES AND DAMAGES ON RECEIPT OF GOODS

The Buyer shall note any claim for short delivery and/or for damage to goods during transit on the delivery note and shall confirm the claim in writing to the head office of the Company within seven (7) days from the date of delivery.

9. COMPANY GUARANTEE

The Buyer shall carry out a thorough inspection of the goods within 7 days after their delivery and shall give immediate written notification to the Company of any defects, faults, short- or wrong deliveries that a reasonable examination would reveal.

Subject to compliance with the above requirements which shall be a condition precedent to the Company's liability, the Company shall, at the Buyer's discretion, replace, or give a refund on, any products which are not satisfactory due to faulty materials or workmanship. The Company shall, however, not be liable for any consequential damage or loss unless such damage was within the prior contemplation of both parties at the time of entering into the contract.

10. CANCELLATION

The Buyer has the right to cancel a purchase within a limited period. To cancel this contract please send the items comprising the cancelled purchase to us within 7 working days of the date that the item(s) was/were delivered to you.

Return within 7 days is, however, not a condition for us to honour our commitment to make a refund to you within 30 days. Should the goods not be returned to us, however, we reserve the right to make a charge for the costs incurred in collecting

11. FRUSTRATED OR DELAYED DELIVERY

Whilst every endeavour will be made to adhere to quoted delivery times, the Company cannot accept liability for any losses incurred by the Buyer that result from delay unless within the prior, reasonable contemplation of both parties when the contract was entered into.

Delays shall not entitle the Buyer to cancel the order nor to claim for loss of trade, or profits or damages against the Company. In case of delays caused by circumstances beyond its control, including force majeure happenings such as fires, floods, earthquakes, wars, strikes, riots, civil commotions, epidemics and unpredictable natural events beyond the control of the Company or acts of governmental authorities, including supra-national governmental bodies, the Company retains the right to either suspend deliveries or to cancel the contract without liability.

12. CUSTOMER SUPPORT AND SERVICE

We are available to answer your calls on + 44 (0) 1934 621777 from 9 am to 5 pm (0900 to 17.00) GMT Monday to Friday. Calls are charged at standard rates (UK only).
Our e-mail address is sales@howardhandling.co.uk - and our fax number is + 44 (0) 1934 621777.

13. COMPLAINTS

We endeavour to respond to all complaints within five (5) working days

15. SECURITY

We want you to have confidence that your details are completely secure when you by online from Howard Handling

That’s why we use 256-bit data encryption (the highest level of encryption available) to establish a secure link between your browser and our website server when you submit your card details to us. In addition, we encrypt your details a second time once they reach our website server, and use dedicated firewalls to ensure that information can never be accessed by unauthorised outside persons. As soon as your order has been processed, your credit card details are permanently deleted from our database as a final security measure.

Comodo, a leading internet security specialist, verifies Howard Handling as authentic.

These Terms and Conditions do not in any way affect your statutory rights.