Privacy Policy

• administering our business activities
• providing goods and services requested by you
• processing an order placed by you
• to carry out any other obligations arising from any contracts entered into between you and us
• to have our Accounts Department contact you about setting up an account with us
• personalising your experience on our Website
• keeping you up to date with our goods and services.

• Forename and surname
• Company/Business name
• Address
• Email address
• Telephone number
• Fax number
• Mobile number

Your information may be stored in our internal Customer Relations Management (CRM) system for internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise our website according to your interests.

We will also pass aggregate information on the usage of our Website and services onto third parties, but this will not include information that can be used to identify you.

CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.
The information you provide to us will be held on our internal CRM system and may be accessed by or given to our staff or to third parties for the purposes set out in this policy, or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

When we use your information as described in this Privacy Policy, this may involve sending your information around the world (and in particular where you are located within the EU, this includes sending it outside the EU).

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent this by checking or unchecking (as directed) certain boxes on the forms we use to collect your data, or by following the unsubscribe link on any marketing emails we send you.

If at any time you want to withdraw your consent to our use of your personal information, please write to us, or email admin@howardhandling.co.uk You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to us, or email admin@howardhandling.co.uk If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email admin@howardhandling.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

SECURITY
The security of your personal information is important to us. We have implemented measures designed to protect the personal information under our control (including security measures to protect our user database) from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will store your information on our CRM system for only so long as is reasonably necessary, or as is required by law.

• WEBSITE SECURITY

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• PAYMENT SECURITY

We do not receive or store your credit/debit card information on our website or in our internal CRM systems. All electronic credit/debit card transactions you make to (or receive from) us will be transferred to and processed by Paypal, who use industry standard SSL encryption to secure your details. For information regarding the encryption and security used by Paypal, please refer to Paypal’s Privacy Policy and Terms Of Use. When you make a credit/debit card payment via Paypal’s website, you are responsible for keeping your password and user details confidential: we will never ask for these details.

• EXTERNAL LINKS

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. We therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

IP ADDRESSES
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

COOKIES
Similar to other commercial websites, our Website utilises a standard technology called "cookies" and web server log files to collect information about how our Website is used. Information gathered through cookies and web server logs allow us to monitor Website traffic and to personalise the content of the Website for you.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies.

If you do not want a cookie to be stored in your computer, the Help menu on the menu bar of most browsers will tell you how to erase cookies from your computer’s hard drive, or how to block cookies, or to receive a warning before a cookie is stored. You can use your browser’s facilities to prevent the installation of any website cookies. However, disabling cookies may prevent you from accessing some areas of our website, or prevent some features of our website from operating normally.

Here's a list of the main cookies we use, and what we use them for.

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use our services unsupervised and children should not submit any personal information to us. If you are a minor, you can use our website only in conjunction with permission and guidance from your parents or guardians.

CONTACT All comments, queries and other requests relating to our use of your information should be emailed to admin@howardhandling.co.uk or by post to Howard Handling, Units 10 & 11 Bridgwater Court, Oldmixon Crescent, Weston-super-Mare BS24 9AY.